Complaints

Last updated 6 October 2026

We want to put things right. To complain about our service, a payment, a booking or how we handled a report:

• email itsrawrenzo@gmail.com,
• use the report form and choose “A complaint about our service or a payment”, or
• write to us at:

What happens next

• We acknowledge every complaint within 2 working days.
• We aim to resolve it within 7 days, and will tell you if it needs longer.
• If it is about content that may be illegal, or shared without someone’s consent, please use the report form: we review those within 24 hours.

If you are still unhappy

• About a charge: you can also contact Segpay, who process our payments, through segpay.com.
• About your personal data: you can complain to the Information Commissioner’s Office at ico.org.uk.